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Brevo Trustpilot reviews

Transactional email APIsbrevo.com★★★★☆ 3.8/5 our score

Trustpilot reviews of Brevo

2 critical0 mixed0 positive

Most critical first. Last updated 2026-10-20.

Criticaltrustpilot

Read Customer Service Reviews of www.brevo.com

# Brevo Reviews ... ## Used to love Brevo and have been using them for years I used to love Brevo and have been using them for years. ... Use Brevo sometimes and now today i want to run a campaign for a client and i have paid for email credits and bought a plan and money is deducted from account and card is charged and money is gone successfully. ... They want me to pay again and i have contacted my card issuer told them the situation they told me that money is deducted and go to brevo successfully but they are saying nothing. Their support system is junk and i don't recommend anyone to use Brevo. If you want to waste time,money and energy you can try Brevo otherwise no way. ... My wife and I have started using Brevo for our small campsite business a few weeks ago and so far we are finding it very good to use. ... Very disappointing experience with Brevo. ... I expect Brevo either to restore my account promptly or refund the unused service. ... Based on my experience, I cannot recommend Brevo. ... My customers opt-in to receive my emails, yet Brevo suspends my account because the opening rate isn't high enough. ... To clarify the timeline of events: - 30th Sep 17:55: Brevo suspends our account. ... I don't see how I could ever trust Brevo again, and so I will not be using your service again, and recommending that others don't either." ... ## BREVO IS THE SCAMMERS They just hit my website's contact form - which is free with brevo until 100-300 emails, with a mini targeted DoS campaign!! It's 100% them - it ran this AM, and immediately I got an email from brevo that my form ran out of $ (free account) and refill it!! ... ## My experience with Brevo / SendinBlue… My experience with Brevo / SendinBlue has been extremely disappointing. ... I challenged the position directly with Brevo, and although they later issued a **£284.40 goodwill refund**, the matter was not fully resolved and I was left disputing a further **£324.00**. ... To be fair, Brevo did issue a goodwill refund, and I think that should be acknowledged. ... This review reflects my own experience with Brevo / SendinBlue and the way my account dispute was handled. ... I had a frustrating experience with Brevo. ... I’ve since moved to a different provider and can’t recommend Brevo based on how my situation was handled. ... We chose Brevo after three years on Mailchimp. ... Brevo marked the account "permanently suspended" first, without

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Criticaltrustpilot

Read Customer Service Reviews of www.brevo.com

# Brevo Reviews ... Poor service, difficulty with validating emails with very little help apart from Brevo "read these articles" that you need a degree in tech waffle! ... Our Support team remains available to review your situation and help clarify the next steps: contact@brevo.com ... Please note that accounts are only suspended when our system detects unusual activity that affects the shared IPs: https://help.brevo.com/hc/en-us/articles/360017299259-Why-have-my-account-or-email-campaigns-been-suspended ... Brevo has exceeded my expectations. ... ## Impossible to sign up for Brevo ... :( So I guess I cant use Brevo because how can I trust that the newsletters that I send to my clients will get to them when I did not even get the first email from Brevo to verify my account? PS I could not make an account because I could not receive any email from Brevo in order to get started. ... They didn't answer at all ! Just said it's a brevo security.

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