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Brevo review

Transactional email APIsbrevo.com★★★★☆ 3.8/5 our score

Brevo in short

Brevo is a transactional email service with API + SMTP and a delivery focus. It is solid for sending, with cost and dedicated infrastructure scaling with volume.

Verdict: Brevo is a capable transactional email API, though cost and delivery control improve only past the free tier.

Pros

  • Email marketing tools really depend on goals and team size. Platforms like Mailchimp and Brevo work well for beginners, while ActiveCampaign
  • …pages, I’ve had good luck with Carrd + a simple Tally form for lead capture, then pipe those emails straight into Brevo or MailerLite so yo
  • …level of expertise and you budget. If you're looking for recommendations for generally good platforms, I can recommend Brevo and Getsitecon
  • REST API + SMTP relay, both

Cons

  • I've been setting up a business and I'm avoiding US companies where I can. Proton for email, brevo for web/marketing mail, hetzner for stora
  • …automation for a 2M/yr ad agency: Setup fee: $500-1,500 (depending on complexity — yours looks moderate with Lemlist + Brevo + WhatsApp int
  • …stack, I’d wire a dead-simple event log: all key actions into a single table in Supabase, then pipe summaries into Brevo so you get a daily
  • Here’s how it usually breaks down in real-world terms: For 10,000 emails, most ESPs ( Boldinbox, Mailchimp, SendGrid, Brevo, etc.) charge ro
  • Free tiers are small (100s/day)
  • Reviewers recommend avoiding it
  • Applicants bounce out of the flow

What people say on Reddit

All 24
7 critical0 mixed17 positive
Criticalr/AskBritsMar 2026▲ 5

we should now push back and choose the exact

I've been setting up a business and I'm avoiding US companies where I can. Proton for email, brevo for web/marketing mail, hetzner for storage. I cancelled a lot of personal subs and stopped shopping on Amazon when they were all donating to Trump. It's not much, but it's a few grand a year not…

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Criticalr/AiAutomationsMar 2026▲ 3

i dont know how much to charge need advice

…automation for a 2M/yr ad agency: Setup fee: $500-1,500 (depending on complexity — yours looks moderate with Lemlist + Brevo + WhatsApp integrations) Monthly retainer: $200-500/mo for monitoring, fixing broken flows, and minor updates Why: They're a 2M revenue company with 20 employees. They can…

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Criticalr/dyadbuildersDec 2025▲ 2

dyad to firebase studio and back to dyad

…stack, I’d wire a dead-simple event log: all key actions into a single table in Supabase, then pipe summaries into Brevo so you get a daily “what happened in my app” email. Stripe’s customer portal can handle 90% of billing UX if you just deep-link it. I’ve used Supabase, Vercel, and then…

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What people say on G2

All 1
0 critical1 mixed0 positive
Mixedg2

Top 10 Brevo Alternatives & Competitors in 2026 | G2

Top 10 Brevo Alternatives & Competitors in 2026 | G2 # Top 10 Brevo Alternatives & Competitors ... The best overall alternative to Brevo is Dotdigital, rated ~4.4 stars on G2 from 1213+ reviewers. ... Other well-known alternatives to Brevo are: - SendPulse – known for automation and user-friendly (G2 star rating ~4.6) ... ### What are the best alternatives to Brevo in 2026? The best alternatives to Brevo Marketing Platform based on G2 user ratings and review counts include SendPulse (4.6/5 stars, 714 reviews), Dotdigital (4.4/5 stars, 1205 reviews), ActiveCampaign (4.4/5 stars, 14695 reviews), GetResponse (4.3/5 stars, 1120 reviews), and Omnisend (4.6/5 stars, 1186 reviews). ... Brevo Marketing Platform lacks native support for features such as short codes, surveys, and white labeling, which are available in alternatives like Dotdigital, ActiveCampaign, Campaign Monitor, Omnisend, Moosend, Constant Contact, Klaviyo, and MailerLite. ... These alternatives provide more advanced automation, better segmentation, and multi-channel capabilities that reviewers find valuable compared to Brevo Marketing Platform. ### How does Brevo compare to SendPulse? According to G2 data, Brevo Marketing Platform and SendPulse have very close average ratings, with SendPulse slightly ahead at 4.6/5 from 714 reviews versus Brevo's 4.5/5 from 2,568 reviews. ... SendPulse holds a marginal 0.1-point lead in Better at Meeting Requirements (9.0 vs 8.9), Better at Support (8.8 vs 8.7), and Easier to Do Business With (9.0 vs 8.9). Brevo offers unique features not found in SendPulse, including AI Text Generation and Summarization, Brand and Domain Reputation tools, Live Chat, Alerts, and Spam Filter Testing, which enhance its all-in-one marketing capabilities. ... Additionally, SendPulse offers a slightly better overall user experience with a 0.1-point lead in Better at Meeting Requirements (9.0 vs 8.9), Better at Support (8.8 vs 8.7), and Easier to Do Business With (9.0 vs 8.9) compared to Brevo.

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What people say on Capterra

All 1
0 critical0 mixed1 positive
Positivecapterra

Page 21 | Brevo Reviews 2026. Verified Reviews, Pros & Cons

# Page 21 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Brevo the right Marketing Automation solution for you? ... Brevo ... My overall experience with Brevo has been excellent. ... What I like most about Brevo is the unlimited contacts, the ease of segmentation, and the excellent e-commerce data integration, which works really well as part of a CRM. ... I like least about Brevo is the loading of unnecessary resources in e-commerce, the lack of clarity about the billing process, and the limited automation features for push notifications. ... I ran my first “bulk” email campaign with Brevo and had a 10% open rate, no clicks but just the fact that I get real time info on how well my campaign was going and it was positiveish, It put a BIG SMILE on my face. ... When I tried exporting a contact list I had fine tuned, it didn’t inform me it would be send the link to the exported CSV to my email… I thought maybe there was an error and I kept exporting and exporting until I randomly checked my email and saw my inbox “spammed” with Brevo messages - This was partly my fault for not receiving notifications on the email too(I had to put on notifications for my mail on my iPhone immediately after… apart from this slight error I had with Brevo, no other problems ... I am very new to email marketing and the training and support from Brevo has been wonderful. ... Overall, I needed a quick solution for a Newsletter distribution and Brevo fit the bill perfectly! ... I have very good overall experience with brevo platform since it is providing a great combinations of email marketing, sms marketing at one place. ... Brevo is a powerful and versatile email marketing tool.

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What people say on Trustpilot

All 2
2 critical0 mixed0 positive
Criticaltrustpilot

Read Customer Service Reviews of www.brevo.com

# Brevo Reviews ... ## Used to love Brevo and have been using them for years I used to love Brevo and have been using them for years. ... Use Brevo sometimes and now today i want to run a campaign for a client and i have paid for email credits and bought a plan and money is deducted from account and card is charged and money is gone successfully. ... They want me to pay again and i have contacted my card issuer told them the situation they told me that money is deducted and go to brevo successfully but they are saying nothing. Their support system is junk and i don't recommend anyone to use Brevo. If you want to waste time,money and energy you can try Brevo otherwise no way. ... My wife and I have started using Brevo for our small campsite business a few weeks ago and so far we are finding it very good to use. ... Very disappointing experience with Brevo. ... I expect Brevo either to restore my account promptly or refund the unused service. ... Based on my experience, I cannot recommend Brevo. ... My customers opt-in to receive my emails, yet Brevo suspends my account because the opening rate isn't high enough. ... To clarify the timeline of events: - 30th Sep 17:55: Brevo suspends our account. ... I don't see how I could ever trust Brevo again, and so I will not be using your service again, and recommending that others don't either." ... ## BREVO IS THE SCAMMERS They just hit my website's contact form - which is free with brevo until 100-300 emails, with a mini targeted DoS campaign!! It's 100% them - it ran this AM, and immediately I got an email from brevo that my form ran out of $ (free account) and refill it!! ... ## My experience with Brevo / SendinBlue… My experience with Brevo / SendinBlue has been extremely disappointing. ... I challenged the position directly with Brevo, and although they later issued a **£284.40 goodwill refund**, the matter was not fully resolved and I was left disputing a further **£324.00**. ... To be fair, Brevo did issue a goodwill refund, and I think that should be acknowledged. ... This review reflects my own experience with Brevo / SendinBlue and the way my account dispute was handled. ... I had a frustrating experience with Brevo. ... I’ve since moved to a different provider and can’t recommend Brevo based on how my situation was handled. ... We chose Brevo after three years on Mailchimp. ... Brevo marked the account "permanently suspended" first, without

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Criticaltrustpilot

Read Customer Service Reviews of www.brevo.com

# Brevo Reviews ... Poor service, difficulty with validating emails with very little help apart from Brevo "read these articles" that you need a degree in tech waffle! ... Our Support team remains available to review your situation and help clarify the next steps: contact@brevo.com ... Please note that accounts are only suspended when our system detects unusual activity that affects the shared IPs: https://help.brevo.com/hc/en-us/articles/360017299259-Why-have-my-account-or-email-campaigns-been-suspended ... Brevo has exceeded my expectations. ... ## Impossible to sign up for Brevo ... :( So I guess I cant use Brevo because how can I trust that the newsletters that I send to my clients will get to them when I did not even get the first email from Brevo to verify my account? PS I could not make an account because I could not receive any email from Brevo in order to get started. ... They didn't answer at all ! Just said it's a brevo security.

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What people say on All reviews

All 11
4 critical2 mixed5 positive
Criticaltrustpilot

Read Customer Service Reviews of www.brevo.com

# Brevo Reviews ... ## Used to love Brevo and have been using them for years I used to love Brevo and have been using them for years. ... Use Brevo sometimes and now today i want to run a campaign for a client and i have paid for email credits and bought a plan and money is deducted from account and card is charged and money is gone successfully. ... They want me to pay again and i have contacted my card issuer told them the situation they told me that money is deducted and go to brevo successfully but they are saying nothing. Their support system is junk and i don't recommend anyone to use Brevo. If you want to waste time,money and energy you can try Brevo otherwise no way. ... My wife and I have started using Brevo for our small campsite business a few weeks ago and so far we are finding it very good to use. ... Very disappointing experience with Brevo. ... I expect Brevo either to restore my account promptly or refund the unused service. ... Based on my experience, I cannot recommend Brevo. ... My customers opt-in to receive my emails, yet Brevo suspends my account because the opening rate isn't high enough. ... To clarify the timeline of events: - 30th Sep 17:55: Brevo suspends our account. ... I don't see how I could ever trust Brevo again, and so I will not be using your service again, and recommending that others don't either." ... ## BREVO IS THE SCAMMERS They just hit my website's contact form - which is free with brevo until 100-300 emails, with a mini targeted DoS campaign!! It's 100% them - it ran this AM, and immediately I got an email from brevo that my form ran out of $ (free account) and refill it!! ... ## My experience with Brevo / SendinBlue… My experience with Brevo / SendinBlue has been extremely disappointing. ... I challenged the position directly with Brevo, and although they later issued a **£284.40 goodwill refund**, the matter was not fully resolved and I was left disputing a further **£324.00**. ... To be fair, Brevo did issue a goodwill refund, and I think that should be acknowledged. ... This review reflects my own experience with Brevo / SendinBlue and the way my account dispute was handled. ... I had a frustrating experience with Brevo. ... I’ve since moved to a different provider and can’t recommend Brevo based on how my situation was handled. ... We chose Brevo after three years on Mailchimp. ... Brevo marked the account "permanently suspended" first, without

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Criticalie

Brevo Reviews | 4 of 164 - Trustpilot

Brevo Reviews | Read Customer Service Reviews of www.brevo.com | 4 of 165 ... # Brevo Reviews ... I'm a Brevo affiliate through PartnerStack. ... Let that sink in: Brevo's entire business is email communication, and they can't be bothered to answer three emails from one of their own partners. ... If you're considering joining Brevo's affiliate program: don't. ... To help resolve this as quickly as possible, we kindly invite you to contact our dedicated Affiliate team directly at affiliates@brevo.com and include your PartnerStack reference or any relevant account details. ... I admit I was swayed by Wordpress' recommendation of brevo and the 4-5 star reviews I saw here on TrustPilot. ... I have a new business & new website I wanted to set up email services for, using Brevo. I'm still very confused & am greatly disappointed, but glad I learned Brevo cannot be trusted. ... I was using Brevo for a while, I advice my clients to use it so they use Brevo and pay for it. ... I contacted Brevo and no answer for more than a week, hopefully is not a client account, but is unaceptable the company support doesn't answer the emails. ... Horrible experience with Brevo and support team doesn't exist ... ## Extremely Disappointing Experience – We Cannot Recommend Brevo As a large Danish company, we chose Brevo expecting a professional email marketing platform with competent support and clear guidance. ... We repeatedly asked for specific targets regarding acceptable bounce rates and unsubscribe rates, but Brevo never provided clear benchmarks or measurable requirements. ... We absolutely cannot recommend Brevo to businesses that value transparency, partnership, and professional support. ... Brevo was fine until I tried to set up SMS. ... Brevo customer experience was terrible.

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Criticalnz

Read Customer Service Reviews of www.brevo.com | 2 of 158

# Brevo Reviews ... I made a mistake with my order, but Brevo’s team was able to cancel it and process a refund without any hassle. ... Brevo is easy to use and very user-friendly. ... We used Brevo purely for transactional emails (registration and password notifications) on our website. ... If your business relies on transactional emails, be aware that Brevo can suspend and permanently ban your account due to third-party activity (bots) that you have no control over; even after you fix the problem and prove it. ... Very disappointing experience with Brevo for what should have been a straightforward technical issue. I will no longer recommend them to my clients, despite having previously referred many to Brevo over alternatives like Postmark, Zoho, Mailchimp, and Klaviyo. ... I just signed up for Brevo, and frankly, it's not very user friendly. ... ## AVOID BREVO! repeated suspensions despite doing everything they asked I would strongly advise any business that relies on email marketing to think very carefully before choosing Brevo. ... Every time this happens, we work with Brevo, follow their instructions, make sure everything they have requested is addressed, get the account reviewed and eventually continue using the service. ... Ever since the rebranding to Brevo, however, the service has gradually gone downhill. ... However, Brevo apparently assessed our performance differently.

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Brevo pricing

Details
PlanPriceIncludes
Free100/day-3K/moDev & trial
Growth~$15-30/mo (50K)Full sending
ScaleUsage/volumeDedicated IPs

Frequently asked questions

Best deliverability?

Dedicated IPs on paid tiers.

Free tier enough?

For dev/small.

API or SMTP?

Both, almost all.