Read Customer Service Reviews of www.mailslurp.com
# MailSlurp Reviews 15 3.1 ... ## All reviews (15) **7 reviews** in the last 12 months ... ## Wow, these people are terrible. I signed up for a 7-day trial and was charged on what I believed was still the seventh day. Since I never received a sign-up or trial confirmation email with the exact start and end time, I reached out to ask for clarification and requested the timestamp they were using to calculate the trial period. Instead of receiving a professional explanation, I was met with rude and condescending responses. After asking them to provide the trial timestamp, I received this reply: "You're wasting all this time over $69 dollar - and you call yourself a creative agency. What a loser. You are now refunded and blocked. Go away." Whether their billing policy was technically correct or not, there is no excuse for speaking to a customer this way. A simple explanation would have resolved the situation. Instead, they chose insults and unprofessional behavior. I ultimately received a refund, but only after being belittled for asking a reasonable question. I cannot recommend a company that treats its customers with this level of disrespect. ... Reply from MailSlurp ... We are genuinely surprised by this review. This account was reviewed and closed under our terms after usage concerns were identified, and the related charge was refunded. We do not agree with the way this has been characterized. We cannot discuss private account details publicly, but we stand by the account action and refund handling. ... ## Scammers: Account blocked, then charged, then excessive personal attack After blocking my account for no reason, I was still charging me a $70 renewal fee a week later. I emailed asking for a refund rather than go ahead and dispute. I assumed that was a courtesy on my end (I should've just disputed), but I was instead attacked and told to "not threaten them again". Final email from their side was too profane to quote here. ... Reply from MailSlurp ... We are genuinely surprised by this review. This account was reviewed and closed under our terms after usage concerns were identified, and the related $69 charge was refunded. We do not agree with calling this a scam or suggesting that funds were kept improperly. We cannot discuss private account details publicly, but we stand by the account action and refund handling. ... ## Con Artists / Scammers Subscribed to the Hobby Version because it was for hobby projects, randomly get a notification that they are upgrading me to "Pro" because it looks like I'm a business / commercial?? At this point I hadn't even used their service yet, now I'm randomly charged nearly 5x the original price of the subscription. And the kicker is to dispute this they ask you to reply to a noreply notifications email. Do not work with this fraud scam company based in Estonia where you cannot legally pursue them. Update: They attempted to take down this reveiw for defamation and Trustpilot sided with me. November 16, 2025 Unprompted review Reply from MailSlurp ... We are disappointed by this characterization. The fact that Trustpilot did not remove the review does not validate the claim that MailSlurp is a fraud or scam. This was a plan, usage, and billing enforcement issue handled under our terms. We cannot discuss private account details publicly, but we strongly disagree with the fraud accusation and stand by our account review process. ... ## Extremely rude support, sudden account closure, no professionalism I strongly advise you to stay away from MailSlurp. They automatically upgraded my personal Starter plan to a Pro plan without asking me — just because my email domain looked “commercial”. When I asked for a refund and explained that I paid personally, they didn’t fix anything. Instead, they closed my account and refunded me with a message saying: “You are too difficult for us to work with sorey.” That’s not a joke. That was their actual response. This is by far the most unprofessional customer service I’ve ever seen. If something goes wrong — you’ll be ignored or banned instead of helped. ... We are sorry you were unhappy with the outcome. Your account was reviewed under our plan and usage terms after commercial-use indicators were identified, and the account was refunded and closed. ... ## The worst Costumers service ever and… The worst Costumers service ever and also they take my money they charge 340$ for nothing and they frozen my paid account i open multiple ticketwithout nothing ... We are disappointed to read this characterization. Account restrictions are only applied after review, including billing, usage, and acceptable-use concerns. We do not agree that MailSlurp took money or charged for nothing. We cannot discuss private account details publicly, but billing issues are reviewed through support and handled case by case. ... ## Poor customer service Worst customer support ever! Extremely rude! My account got frozen a few days into trying out the product and spending hours implementing. i submitting multiple tickets via the website using the link in the frozen account notification to no end i heard nothing for days. and when i finally got hold of them, they were extremely rude and proceeded to tell me the only way you can send emails is to switch to a paid plan, even though i was on a trial. plan initially. they immediately to proceeded to end the conversation abruptly without checking with me. When i tried to reach out to them again to get some clarification about my issue, them immediately ended the new conversation again! ... The account was reviewed under our usage and support policies, and action was taken based on the account history. ... ## Extremely rude support Closing my account without prior notice, deleting all the amounts I paid. Although my account did not have many requests. ... My suggestion is to use similar services, MailSlurp is an irresponsible business.
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